Visiting Hyland Hills FAQs

We are excited for the 2020-21 ski and snowboard season and are anticipating a busy season at Hyland Hills.

Based on Governor Walz’s most recent executive order and the Outdoor Recreation and Facilities guidelines laid out by the DNR, we have made adjustments to our operations. We know that some of these changes are significant, and we ask for everyone’s cooperation and help in following them so that we can provide a safe and enjoyable experience throughout the season. The following changes will be in place at Hyland Hills through Friday, December 18.

Will there be changes to indoor chalet use?

The chalet will only be available for purchasing tickets, equipment rental and restroom use. Gathering or warming up in the chalet will not be allowed. 

  • Face coverings will be required in the chalet.
  • The chalet will be set up to accommodate one-way traffic, and doors will be clearly marked as an entrance or an exit. 
  • No congregating will be allowed throughout the chalet. This includes changing rooms, under the stairs, by the rental area, etc. 
  • Slow cookers or other plug-in appliances, outside bulk food or food delivery will not be allowed.

Can I bring my belongings into the chalet or use lockers?

All bags, backpacks and belongings should be left at home or placed in a locker. There will not be places to leave bags in the Alpine Room.

  • Visitors are asked to boot-up prior to arriving at the chalet or boarding the shuttle.  
  • A limited number of lockers and cubbies will be available inside the building on a first-come, first-served basis. 
  • Additional day-use lockers have been added outside the chalet, but space will be limited. Bring your own lock or purchase one in the retail shop.

How will parking and shuttle operations work?

Shuttle service will be operating at a significantly reduced capacity, so wait times will be longer.  

  • Six-foot distancing must be maintained between people from different households while in the shuttle and while waiting for the shuttle.
  • Face coverings will be required inside the shuttle.
  • Drop-off and pick-up (not parking and taking the shuttle) is highly recommended. 
  • Parking in the pay lot at the chalet will be available on a first-come, first-served basis.

Where do I need to wear a face covering?

Face coverings will be required for all guests and staff when inside the chalet. Face coverings will also be required when in line for or riding lifts and rope tows, and while riding the shuttle.

Will the Hyland Grill be open this season?

The Hyland Grill will be closed through December 18.

Are there changes to chairlift and rope tow use?

Chairlifts will be limited to 1 household per chair. Wait times for getting onto a lift will be longer.

  • Face coverings are required in line and on the lift.
  • Six-foot spacing should be maintained when waiting in line.

Where should I get my lift ticket?

Season pass holders or those only needing a daily lift ticket are encouraged to use the outside ticket windows to get their daily lift tickets. The guest service area inside will be available for those renting equipment or checking in for a lesson. 

What type of payment is accepted?

Credit card payment is preferred, but we will also accept cash or household credit.