Visiting Hyland Hills FAQs

Based on Governor Walz’s most recent executive order and the Outdoor Recreation and Facilities guidelines laid out by the DNR, we have made adjustments to our operations. We know that some of these changes are significant, and we ask for everyone’s cooperation and help in following them so that we can provide a safe and enjoyable experience throughout the season. 

Will there be changes to indoor chalet use?

There are several changes to chalet use. Gathering or warming up in the chalet is not allowed. 

  • Face coverings are required in the chalet, except when you are eating or drinking while seated at a reserved table.
  • Seating in the Alpine Room is available for same-day reservation only. See more below. 
  • Eating is only allowed while seated at a table in the Alpine room or on the patio.
  • The chalet is set up to accommodate one-way traffic; doors will be clearly marked as an entrance or an exit. 
  • Congregating is not allowed throughout the chalet. This includes changing rooms, under the stairs, by the rental area, etc. 
  • Space is available for lesson participants and instructors to warm up.
    • Parents and guardians can watch lessons from outside near the lesson area. They will not be able to gather in the building or in the vestibule near the rental area. 
  • Slow cookers or other plug-in appliances, outside bulk food or food delivery will not be allowed.
  • Drinking fountains are turned off. Bottle fillers are available; please bring your own bottle or purchase a bottle of water.
  • There will be times when walk-up equipment rentals will be limited; please check Facebook or Instagram for updates.

How Can I Reserve Seating in the Alpine Room?

Seating in the Alpine room is available for same-day reservations only. Reservations are limited to 30-minute time blocks. Staff will be available at a host stand near the top of the stairs (north end) to take in-person reservations for that day. 

  • Names and phone numbers are required for reservations. Text messaging will be used to communicate prior to reservation.
  • Guests can reserve one 30-minute block every four hours. 
  • Reservations are only be available to ticketed guests or adults with ticketed children.
    • Ticketed guest needs to be at the table during the reservation time.
  • Tables will be limited to 2, 4 or 6 people, depending on availability.  
  • Guests should come inside 5 minutes prior to their reservation time.
  • Putting tables together or adding additional chairs is not allowed.
  • Everyone is required to clear their table prior to leaving. Staff will sanitize tables between each reservation.
  • Slow cookers or other plug-in appliances, outside bulk food or food delivery are not allowed in indoor spaces, including the Alpine room.
  • Face coverings are required, except for when you are eating or drinking while seated at a reserved table.

Can I bring my belongings into the chalet or use lockers?

All bags, backpacks and belongings should be left at home or placed in a locker. There will not be places to leave bags in the Alpine Room.

  • Please boot-up prior to arriving at the chalet or boarding the shuttle.  
  • A limited number of lockers and cubbies are available inside the building on a first-come, first-served basis. 
  • Additional day-use lockers have been added outside the chalet, but space is limited. Bring your own lock or purchase one in the retail shop.

How will parking and shuttle operations work?

Shuttle service will be operating at a significantly reduced capacity, so wait times will be longer.  

  • Face coverings are required inside the shuttle.
  • Six-foot distancing must be maintained between people from different households while in the shuttle and while waiting for the shuttle.
  • Drop-off and pick-up (not parking and taking the shuttle) is highly recommended. 
  • Parking in the pay lot at the chalet is available on a first-come, first-served basis.

Where do I need to wear a face covering?

Face coverings are required for all guests and staff when:

  • Inside the chalet
  • In the shuttle
  • Riding lifts and tow ropes
  • Waiting in line (including for lifts, tow ropes, ticket windows, rental equipment, food service, etc.) 

Are there changes to chairlift and rope tow use?

Chairlifts will be limited to 1 household per chair. Wait times for getting onto a lift will be longer.

  • Face coverings are required in line and on the lift.
  • Six-foot spacing should be maintained when waiting in line.

Where should I get my lift ticket?

Season pass holders or those only needing a daily lift ticket are encouraged to use the outside ticket windows to get their daily lift tickets. The guest service area inside will be available for those renting equipment or checking in for a lesson. Reservations are not required for lift tickets.

What type of payment is accepted?

Credit card payment is preferred, but we will also accept cash or household credit.

Can I rent equipment?

Yes, downhill skis and snowboards can be rented on a first-come, first served basis. Reservations cannot be made ahead of time.

To allow for social distancing in the chalet, there will be times when walk-up equipment rentals will be limited; please check Facebook or Instagram for updates.